Protecting your privacy:

 

The Citadelles du Vin undertakes to protect your privacy when you use the website www.citadellesduvin.com. All personal data supplied via this website are intended for use by the Citadelles du Vin. We may collect your personal data in order to communicate with you, send you information about our competitions, your registration, services or events. This data may be shared with the various C.D.V (Concours des Vins) entities, including: The Citadelles du Vin and Challenge International du Vin. In application of the French Data Protection Act of 6 January 1978, EU Regulation no. 2016/679, and recommendations from French Data Protection Authority CNIL, you have the right to access, oppose, rectify, delete, request portability and limit the processing of your personal data.

The website www.citadellesduvin.com was published by C.D.V. (Concours des Vins) – Rue Ulysse Lainé – 33710 Bourg – France

 

The Data Controller:

As the data controller, the Citadelles du Vin du Vin undertakes to comply with the provisions of European Regulation no. 2016/679 of 27 April 2016 on the protection of personal data.

If you have any questions about the methods we use to protect your confidential data, feel free to contact us by email at info@citadellesduvin.com or by post at the following address: Citadelles du Vin – Rue Ulysse Lainé – 33710 Bourg – France

For all our services, the data controller is the Citadelles du Vin. The data protection officer ensures compliance with the regulations and rules in force. You can email her at info@citadellesduvin.com

Purposes of collecting personal data:

The table below details the types of information we collect and the purposes of this collection. It explains what we do and why we do it.

Your name and contact details

Use of the data Purposes of data processing
To respond to your contact requests We need to keep and use this data in order to stay in touch with you.
To send you useful messages by email (e.g. confirmation of registration, technical information about a given wine, access map) or to contact you by phone (e.g. additional information following registration, cancellation terms) We need to keep and use this data to fulfil our part of the contract.
   


History of your communication with us
What you have communicated to us by phone, email, via social media, etc.

Use of the data Purposes of data processing
To send you useful messages related to your request We need to keep and use this data to fulfil our part of the contract.
To provide you with assistance We do this to fulfil our part of the contract: to interact with you and provide you with solutions.
To train our staff by using these interactions as examples When you contact us, we seek to provide you with the best customer service possible.


Information about your telephone or computer and how you use our website
The information you provide when you visit our website includes your IP address and the type of device you used. If you choose to share this information with us, it also includes your location data and how you use our website.

Use of the data Purposes of data processing
To improve our website, configure default options, report bugs We are constantly improving our website to offer you the best possible browsing experience.
To protect our website We detect fraud and fulfil our legal obligations pertaining to the management of your data.

 

Data retention periods:

Your personal data will not be kept any longer than the duration strictly necessary for the purposes outlined above, in accordance with the applicable regulations and laws. As such, data used for prospecting purposes may be kept for a maximum period of 3 years from the time you close your user account or the last contact made. Your personal data will be erased once these retention periods are over. However, your data may be archived after the duration specified in order to investigate, identify and prosecute criminal offences, for the sole purpose of making this data available to the judicial authority.

Data that is archived will be anonymised and will no longer be available to view online. It will be extracted and stored on secure, autonomous equipment.

Service providers with access to your personal data:

The Citadelles du Vin does not communicate any of your personal data to third parties for commercial purposes.

In order to fulfil the objectives described above, we must allow access to your personal data for the various C.D.V (Concours des Vin) entities and to the third-party service providers we work with:

  • Financial institutions
  • Fraud detection and prevention entities
  • Technological service providers
  • Logistics, transport and delivery service providers
  • Customer service-related service providers
  • Marketing and advertising service providers

 

Rights to your personal data:

You are not required to provide your personal information. However, if you choose not to do so, the Citadelles du Vin will not be able to respond to your contact requests and you will most likely not benefit from an optimal customer experience.

We pledge to respect the confidentiality of your personal data and to ensure you can exercise your rights. To do so, simply email info@citadellesduvin.com, with your proof of ID, the reason for your request, and the right(s) you would like to exercise. Your rights include the following:

  • Request access to the data we have collected about you
  • Ask us to rectify the personal data we have already collected
  • Ask us to delete your personal data, insofar as it is no longer required for the originally intended processing purposes
  • Ask us to withdraw your consent for a given purpose

 

Personal data from a third party:

Some of the features we offer require us to process personal data from other individuals, which you provide us with, such as when you book a tour for a third party. In these cases, we have your assurance that these individuals have been informed about the purposes and ways in which we will need to process their personal data.

 

Cookies:

-Users are hereby informed that when they visit our website, a cookie may be automatically installed and stored temporarily in their device’s memory or hard drive. A cookie is a piece of data which does not allow the user to be identified but is used to record information about the user’s navigation on the website. Visitors to the website acknowledge that they have been informed of this practice and authorise its use by the Citadelles du Vin. They may disable this cookie in the settings which they can access in their web browser.

Politique de confidentialité et de cookies